Last Updated: 3 July 2026
This Privacy Policy explains how Eykegai collects, uses, stores, shares, and protects personal data when you visit our website, interact with our content, submit enquiries, request demos, subscribe to updates, register interest in our products, participate in pilots, or engage with Eykegai through our digital services.
Our website address is:
Eykegai is a multi-product technology company building digital products across mobility, enterprise operations, learning, customer relationship management, data coordination, and community infrastructure.
Our current product ecosystem includes J-Pool, Synergy, Insight, and CORE.
In the United Kingdom, Eykegai operates through EYKEGAI UK LTD, a private limited company registered in Scotland under company number SC894282. The registered office is 3F1 Third Floor, 3 Hill Street, New Town, Edinburgh, United Kingdom, EH2 3JP.
Eykegai also operates through EYKEGAI LIMITED, registered in Nigeria under registry number RC1712129.
This Privacy Policy applies to the Eykegai website and general Eykegai digital interactions. Individual Eykegai products, including J-Pool, Synergy, Insight, and CORE, may have additional product-specific privacy notices depending on the product, territory, user type, pilot arrangement, or commercial agreement.
Who We Are
For the purposes of this Privacy Policy, “Eykegai”, “we”, “us”, and “our” refer to the relevant Eykegai entity responsible for processing your personal data.
For users, customers, pilots, product enquiries, or services in the United Kingdom, the relevant entity will usually be EYKEGAI UK LTD.
For users, customers, pilots, product enquiries, or services in Nigeria, the relevant entity will usually be EYKEGAI LIMITED.
Depending on the product, service, pilot, contract, or interaction, Eykegai may act as a data controller, data processor, or service provider.
Where we decide why and how personal data is processed, we act as a data controller. Where we process personal data on behalf of a business customer, organisation, community, or client, we may act as a data processor and the relevant processing should be governed by a data processing agreement, product-specific contract, or commercial agreement.
Personal Data We Collect
The personal data we collect depends on how you interact with Eykegai and whether you are a website visitor, product user, business customer, pilot participant, community representative, supplier, partner, applicant, or general enquirer.
We may collect the following categories of personal data:
Identity and contact information
This may include your name, email address, telephone number, company name, job title, organisation, address, country, and preferred contact method.
Business and enquiry information
This may include product interests, demo requests, pilot enquiries, project requirements, support requests, organisation details, operational needs, product feedback, and communication history.
Account and access information
Where you use an Eykegai product, pilot environment, portal, dashboard, or software workspace, we may process account details, usernames, authentication details, user roles, access permissions, organisation profiles, workspace details, and account activity.
Product usage and technical information
This may include IP address, browser type, device information, operating system, pages viewed, session data, application usage data, error logs, audit logs, timestamps, diagnostic data, security logs, and interaction data.
Marketing and communication preferences
This may include newsletter preferences, product update preferences, consent records, unsubscribe records, event interests, campaign engagement, and communication history.
Payment and transaction information
Where payments are made, we may process billing details, invoice records, payment status, subscription records, transaction references, and limited payment-related information. We do not aim to store full credit or debit card details directly unless expressly stated. Payment processing is usually handled by third-party payment providers.
Pilot, beta and product feedback data
Where you participate in a pilot, beta, minimum viable product, proof of concept, trial, or early access programme, we may collect feedback, bug reports, user observations, workflow requirements, technical issues, product testing data, usage insights, and operational feedback.
Product-specific data
Some Eykegai products may involve additional categories of data. For example:
J-Pool may involve community participation, journey coordination, verification, user activity, location-related data, safety information, payment records, and platform communications.
Synergy may involve business records, workflow data, task data, operational records, staff or user details, approvals, reporting data, and organisation-level activity.
Insight may involve learner profiles, training records, course progress, assessments, certificates, content engagement, and learning activity.
CORE may involve customer records, lead data, communication history, sales activity, follow-ups, account information, and relationship management data.
Where a product requires more detailed data processing, we may provide a separate product-specific Privacy Notice.
How We Collect Personal Data
We may collect personal data when you:
visit our website;
complete a contact form;
request a demo;
subscribe to updates or newsletters;
download resources;
register interest in a product;
participate in a pilot, beta, trial, or early access programme;
use an Eykegai product, platform, dashboard, or software environment;
contact us by email, phone, social media, or messaging platform;
engage with our LinkedIn posts, blogs, campaigns, or events;
enter into a commercial discussion, pilot arrangement, subscription, or service agreement;
provide feedback, support requests, documents, or business information;
interact with cookies, analytics tools, embedded content, or digital forms.
We may also receive personal data from business customers, community partners, pilot partners, suppliers, service providers, payment processors, analytics providers, identity or verification providers, and third-party tools integrated into our products.
Why We Use Personal Data
We may use personal data to:
operate and maintain our website;
respond to enquiries and support requests;
provide product information and demos;
manage product pilots, trials, beta access, and early-stage releases;
create and manage user accounts;
provide access to Eykegai products and software environments;
deliver agreed services, subscriptions, pilots, or commercial engagements;
manage customer, supplier, partner, and community relationships;
process invoices, payments, billing, and subscriptions;
provide technical support and troubleshoot issues;
monitor product performance, reliability, security, and usage;
improve our website, products, workflows, user experience, and service delivery;
analyse product feedback, usage patterns, and operational insights;
send product updates, service messages, legal notices, security alerts, and administrative communications;
send marketing communications where permitted by law;
prevent fraud, misuse, unauthorised access, security incidents, or unlawful activity;
comply with legal, regulatory, tax, accounting, audit, contractual, and governance obligations;
protect Eykegai’s rights, users, customers, products, systems, and business interests.
Lawful Basis for Processing
Where UK data protection law applies, including the UK GDPR and the Data Protection Act 2018, we rely on one or more lawful bases depending on the processing activity.
These may include:
Contract
Where processing is necessary to provide a product, service, pilot, subscription, demo, support, or commercial engagement you have requested.
Legitimate interests
Where processing is necessary for Eykegai’s legitimate business interests, such as responding to enquiries, improving products, managing customer relationships, securing systems, analysing usage, preventing fraud, developing products, and running our business, provided those interests are not overridden by your rights and freedoms.
Consent
Where we rely on your consent, such as for certain marketing communications, optional cookies, analytics, or specific product features requiring consent. You may withdraw consent at any time.
Legal obligation
Where processing is necessary for us to comply with legal, regulatory, tax, accounting, reporting, security, or compliance obligations.
Vital interests or public interest
These bases may apply in limited circumstances, for example where processing is necessary to protect someone’s safety or where required by law.
For Nigeria-related processing, we process personal data in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023 and applicable regulations issued by the Nigeria Data Protection Commission.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, maintain security, improve performance, remember preferences, understand usage, support analytics, and improve our services.
Cookies may include:
Strictly necessary cookies
These are required for core website functionality, security, forms, account access, or service delivery.
Preference cookies
These help remember your settings and preferences.
Analytics cookies
These help us understand how visitors use our website and improve our content, performance, and user experience.
Marketing or tracking cookies
These may be used to measure campaigns, personalise content, or support marketing activity where applicable.
We do not rely on “continued use” of the website as consent for non-essential cookies. Where required by law, non-essential cookies will only be used after you have given a clear consent choice through a cookie banner or preference tool.
You can manage cookies through your browser settings and, where available, through our cookie preference tool.
Marketing Communications
We may send you marketing communications, product updates, newsletters, event invitations, pilot opportunities, blog updates, or business development communications where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Even if you opt out of marketing, we may still send non-marketing communications, including service updates, account messages, security notices, pilot administration messages, legal notices, support responses, and information relating to an existing product, contract, or business relationship.
Who We Share Personal Data With
We do not sell personal data.
We may share personal data where necessary with:
hosting providers;
IT and cloud infrastructure providers;
email and communication service providers;
analytics providers;
payment processors;
identity, verification, or compliance providers where applicable;
professional advisers, including lawyers, accountants, auditors, and insurers;
product support and technical service providers;
pilot partners, community partners, or business customers where required for the relevant product or pilot;
regulators, courts, law enforcement agencies, public authorities, or government bodies where required by law;
third parties involved in a merger, acquisition, restructuring, investment, financing, or transfer of business assets, subject to appropriate safeguards.
Where we use third-party processors, we aim to ensure appropriate contractual, technical, and organisational safeguards are in place.
International Data Transfers
Eykegai operates across the United Kingdom and Nigeria and may use service providers, systems, technical teams, or infrastructure located in other countries.
This means personal data may be transferred to, stored in, or accessed from countries outside your country of residence.
Where UK data protection law applies and personal data is transferred outside the UK, we will take steps designed to ensure the transfer is lawful and protected. This may include adequacy regulations, standard contractual clauses, international data transfer agreements, transfer risk assessments, or other legally recognised safeguards.
Where Nigerian data protection law applies, we will handle international transfers in accordance with applicable Nigerian data protection requirements.
How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
the type of data;
the product or service used;
the nature of the enquiry, contract, pilot, or business relationship;
legal, accounting, tax, reporting, audit, or regulatory requirements;
security, fraud prevention, or dispute resolution needs;
whether the data is held in backups, logs, product systems, support tools, or archived records.
Examples include:
website enquiry data may be kept for as long as needed to respond to the enquiry and manage any follow-up relationship;
marketing data may be kept until you unsubscribe or object, subject to suppression records;
account data may be kept while the account is active and for a reasonable period after closure;
contract, invoice, payment, and business records may be kept for legal, tax, accounting, and audit purposes;
pilot feedback and product testing data may be kept for product improvement, audit, validation, and development records, unless deletion is required by law or contract;
technical logs may be kept for security, diagnostics, fraud prevention, and system integrity.
When personal data is no longer required, we will delete, anonymise, or securely archive it as appropriate.
Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, authentication, encryption where appropriate, secure hosting, system monitoring, staff access restrictions, backups, logging, security reviews, and internal policies.
No website, software platform, database, or internet transmission is completely secure. If we become aware of a personal data breach that requires notification, we will take appropriate steps in accordance with applicable law.
Your Data Protection Rights
Depending on your location and the applicable data protection law, you may have rights in relation to your personal data.
These may include the right to:
access the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to processing, including processing based on legitimate interests;
object to direct marketing;
request data portability where applicable;
withdraw consent where processing is based on consent;
complain to a data protection authority.
The rights available to you may depend on the lawful basis for processing and the circumstances of the request.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to a request.
Complaints
We would appreciate the opportunity to address any privacy concern first. You can contact us at:
If you are in the United Kingdom, you may also complain to the Information Commissioner’s Office.
If you are in Nigeria, you may also complain to the Nigeria Data Protection Commission.
Children’s Privacy
The Eykegai website is not intended for children.
Our products are generally intended for business users, organisations, communities, verified users, or adults, depending on the product.
Where a product is intended for or may involve minors, additional safeguards, consent requirements, product-specific terms, or privacy notices may apply.
Third-Party Links and Embedded Content
Our website may include links to third-party websites, embedded content, videos, maps, social media content, plugins, forms, or external resources.
Third-party websites and services may collect personal data, use cookies, track interactions, or apply their own privacy policies.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
You should review the privacy policies of any third-party services you use.
Comments, Media and User Submissions
Where our website allows comments, uploads, forms, or user submissions, we may collect the information you provide, together with technical information such as IP address, browser details, timestamps, and spam detection data.
If you upload images or documents, you should avoid uploading files that contain unnecessary personal data, embedded location data, metadata, or confidential information unless required for the relevant purpose.
Visitor comments or submissions may be checked through automated spam detection or security tools.
Product-Specific Privacy Notices
This Privacy Policy applies to the general Eykegai website and digital interactions.
Some products may require additional privacy information because of the nature of their use.
For example:
J-Pool may require a separate privacy notice covering user accounts, Hosts, Pals, verification, community participation, journey coordination, location-related data, payments, safety reports, notifications, and mobility insights.
Synergy may require additional privacy terms or a data processing agreement where business customers use the platform to manage operational, staff, workflow, or business data.
Insight may require additional privacy terms where organisations use the platform to manage learner data, assessments, training records, or course progress.
CORE may require additional privacy terms where organisations use the platform to manage customer records, leads, communications, relationship history, and sales activity.
Where product-specific privacy notices, data processing agreements, pilot agreements, or commercial contracts apply, they should be read alongside this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our products, legal obligations, website functionality, data practices, product ecosystem, or operating model.
The updated version will be posted on this page with a revised “Last Updated” date.
Where required by law, we may notify you of material changes.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact:
Email: support@eykegai.com